New Vivastreet posting rules (UK) and online focus group

[Vivastreet]

This is getting beyond a joke how ironic viva took payment today for my ad then email me saying that need to update my card details. I also spoke with my bank and have the authorization codes. They took payment on the 31st of March and today the 7th of April 2015. I spoke with my bank and even they verified and have the authorization code they used to collect payment. You would think they would have got there act together by now it is clear some thing is not working. So surprise surprise my ad is not published happy days.

Hi MeetingDiversity,

If you ever have issues like this you should call our CS team direct and they should be able to investigate and provide an immediate response. In no way should you have to wait 7 days for a resolution, in fact over 95% of our CS calls are resolved the same day - I am not sure what approach you have taken but please do call or drop me an email with your details and I can pass directly onto the team.

Thank you,

The Vivastreet Team - Finny

[Fabulassie]

Finny, thanks for your response to my idea about buying less than one month. I will consider it for future tours, which are usually one week.

[MissFlint]

Hi, are vivastreet still offering the first escort ad free?

[Vivastreet]

Hi, are vivastreet still offering the first escort ad free?

Hi Lacey,

Yes we are, please email me es@vivastreet.com for details.

Thank you,

The Vivastreet Team - Finny

[A R]

Has anyone experienced new moderation or a clamp down on the change of locations options?

Currently in conversation with someone from viva street and apparently this is now going to be 'moderated'!

[Fabulassie]

I keep getting emails telling me to repost my add as it's "falling down the page." OK - I can see that. But, I don't understand exactly what I'm paying another ?19.99 for. Does my unlimited change of location still apply? For that matter, does changing location automatically boost me to the top of a new location and is that why the next day after moving I am asked to boost again?

I have noticed that the phone rings a lot more on the first day or two and then tapers off. But adding another ?20 every three days is just not gonna happen.

Could someone explain all the little extra add-ons? Is there one that will keep me in front of the punters for the full whack and then I don't have to keep giving another ?20? And will those features move with my profile when I move it?

I still am not very happy at all with being put into moderation every time I move. Some girls tour a lot more than I do, and at least I stay a full week wherever I go. But with moderation I have to be careful to time it so that my advert is visible at the right time. I know someone said that I can just call CS during business hours and get it done ASAP but the last time I called I was on hold for a good while.

Does changing rates also trigger moderation? How about paying to bump it - does that trigger moderation?

I am finding Vivastreet is working pretty OK for me. That phone sometimes rings when AW isn't sending me much so I'm willing to keep working with it. But I am paying a lot of money and so I want it to work as smoothy as possible.

[meetingdiversity]

Repost from my understanding  is an option it does every so many hours to the top of the listing.  And any altering modify to the advert it goes through moderation. Each feature that is paid for works in a unique way from the rest. There is the VIP feature that keeps you on the front page at the top enlarged it last for ten days though.

[Mirror]

I am offered reposting but in an area of only a few profiles it makes no difference.

[meetingdiversity]

I suppose it differs in location as for me viva makes a big difference with repost and vip. Well with vip clients see first before underneath ads mostly. I notice it takes time for business to build up once activated ad etc.

[Fabulassie]

I went to change my postcode because I'm touring tomorrow. Realised that there  was something else I'd like to change in my advert but I can't because it's in moderation limbo. I was delighted to discover that someone is answering the phones on a bank holiday so I was able to get it validated and then I can change it. Shouldn't be too tricky.

Are there CS reps on duty on weekends, as well? Because being stuck in moderation limbo is annoying. At least I was able to call today.

[Vivastreet]

Hi Everyone,

Sorry for the delay in responding, I had to check what the logic was for the ad position if you take change of location. So basically if you move location and you dont have 'pay to repost' option your ad moves in time order to the period it was initially posted. If you have the 'pay to repost' option then your ad moves to the time slot your ad was last reposted.

...phew..hope thats clear...?

Just to confirm what the all the features do please follow this link:

http:// try.vivastreetads.co.uk/features-explained/

Other questions asked in the thread;

Taking a feature does not move your ad into moderation, only making a change on the details of your ad does.

We do offer customer service over bank holidays and full moderation support (we are looking to automate change of location).

Repost costs - Depending on region "pay to repost' option costs between ?9.99 up to ?44.99 for 30 days.

Fake photos - we check every photo to see if they are just stolen of the internet but we cant identify all fakes and relay on users to flag them as fake and then they are taken down. We are looking this year to implement photo verification, we would look to have 2 levels;

Level 1 - the poster can send over a photo holding up a VS sign with ad ID (maybe a copy of todays newspaper)

Level 2 - If the users chooses they can send over a form of ID (we are testing this at the moment on p2mu. co.uk and is working well)

As always we would be interested in your feedback on photo verification - when we ran the survey an extremely high number of users and punters said they would like this feature.

Thank you,

The Vivastreet Team - Finny

[Hotblondie]

I will not verify my profile with you,sorry.
I do not wish to send my id on the internet to anyone, I am not verified with adult work and I wont verify with vivastret either.
I am an established escort with my own website so Im not a fake.
Maybe ask to verify suspect profiles who seem to use stolen pics?

[Vivastreet]

I will not verify my profile with you,sorry.
I do not wish to send my id on the internet to anyone, I am not verified with adult work and I wont verify with vivastret either.
I am an established escort with my own website so Im not a fake.
Maybe ask to verify suspect profiles who seem to use stolen pics?

Hi Hotblondie,

Thanks for the feedback, this is an option we are also discussing. Can I ask if you would consider instead of ID, one of the following options;

A very quick face to face Skype call with a CS agent?

Sending in a 'selfie' with a simple message with your ad ID?

We are very open to exploring other ways we can accomplish this goal that everyone can feel comfortable with.

The Vivastreet Team - Finny

[Fabulassie]

Those two options sound good to me. If the sign doesn't say "vivastreet" So much the better.

[Hotblondie]

My skype is personal so its a no no
Sending a selfie with a piece of paper yes, but I will wear a mask or sun glasses
Thank you for understanding x